Frequently Asked Questions
Shopping on our website
How do I place an order on the website ?
Placing an order on our website is actually straightforward. The general steps are:
1. You can Browse our website https://molyinks.com/shop/ or check on our instagram account @molyinksfashiongallery and click on our bio to find the item you want.
2. Click Add to Cart or Buy Now.
3. Open your shopping cart and review your items.
4. Click Checkout.
5. Enter your shipping address
6. Choose a shipping method
7. Enter your payment details (credit/debit card, bank transfer, paystack etc.).
8. Review your order and click Place Order, Complete Purchase, or Confirm Payment.
9. You’ll typically receive an order confirmation on the website and by email or SMS.
What do I do after I place my order?
Look out of a confirmation email immediately after your purchase. This email will outline the details of your order including your preferred shipping address. Please review this email to ensure everything is accurate.
Please wait for our 4-8 weeks processing time (depending on selected style) to create your garment + SHIPPING TIME.
We take pride in creating garments that are meticulously crafted to fit you like a glove, which is why we devote up to 4-8weeks for Custom orders to ensure that every detail is perfect before we hand your items to our carrier for shipping.
You will receive a tracking number after our specified processing time
For ready to wear order, it will only take 7day max to any location in Nigeria
I made a mistake/there’s something wrong with my order, who should I contact?
Molyinksfashiongallery@gmail.com for all customer service inquiries.
Please remember that we do not offer refunds or exchanges either is ready to wear or made to order.
Why does my dress appear shorter on me than it does on the model?
Length can vary depending on height, proportions and body composition.
Our models are usually taller than the average customer, so garments can appear longer on them in photos.
If you are petite or tall, or if you have any concerns about length before purchasing, please email us at Molyinksfashiongallery@yahoo.com after placing your order so we can note your height and advise accordingly.
Once your item has been sent we are unable to alter or adjust the length
Do you offer international or express shipping?
Yes, we ship worldwide.
Shipping options and estimated timelines will be shown at checkout.
Will my order ship together if I purchased multiple pieces?
Not always.
To avoid unnecessary delays, items may be shipped individually as they are completed.
You will receive a tracking number each time an item is dispatched
Will I need to pay duties and customs fees?
Yes.
Since all orders dispatch from Nigeria customers are responsible for any customs, duties, taxes or import fees charged by their country.
These fees vary depending on your location.
Custom Orders
Do you offer custom orders or sizing?
We are thrilled to offer custom orders for those looking to add a personal, unique touch to their wardrobe.
We are able to customise lengths, colours, beading and size. This in some cases my incur an additional fee of up to 35%.
Our processing time for customs varies between 4-8 weeks depending on your design.
To place a custom order, Visit https://molyinks.com/bookings/ with the details of the piece you’re interested in, including measurements and details of what elements you would like changed. Our team will work closely with you to ensure that your custom order is one of a kind.
Please note that all custom orders are non-refundable or exchangeable, so we encourage you to take the time to carefully consider your choices before placing an order.
How long will custom order take?
Because each piece is handcrafted, production typically takes several weeks.
Heavily embroidered, beaded or embellished garments may require additional time due to the intricacy of the work.
We believe beauty should not be rushed.
Exact timelines are always confirmed before purchase.
Is Made to Measure the same as Bespoke?
No.
Made to measure adapts an existing MOLYINKS design to your measurements.
Bespoke involves creating an entirely new design from scratch with multiple fittings and consultations.
If you are interested in a bespoke commission, please visit our website directly to book a consultation session with us.
How should I store my garment?
Store your MOLYINKS piece in a cool, dry place, preferably in a garment bag or a breathable cover.
We recommend hanging structured items and carefully folding softer pieces to prevent stretching or distortion. Keep away from direct sunlight to avoid fading.
Our Sales
Where were the sale terms stated?
The sales terms were:
* Displayed clearly on the website announcement bar
* Sent via email before the Festive Day and Black Friday event
* Repeated across Instagram, including Instagram Live
* Listed within the sale details prior to checkout
We have consistently shared the same information since before the sale began to ensure full transparency.
What is your returns, exchange and cancellation policy for sale items?
All Festive Day and Black Friday sale orders are final.
This applies to:
* No refunds
* No exchanges
* No cancellations
* No alterations
Once production has started on your piece, we cannot make any changes.
What happens when I order a sale item?
Due to high demands during sales, please allow for extra time. Kindly also remember we do not offer exchanges, or refunds. All items are final sale.
All lead times still apply, however for sale please expect between 4- 8 weeks (depending on the demand) for hand beading and hand crafting your item, then delivery which could take up to another week.
We will try our best to send your items out to you as soon as possible If needed for a special date, kindly send us an email Molyinksfashiongallery@gmail.com
to confirm before purchase.
We will make our best effort to get your item out to you as soon as possible.
This also applies to our black Friday sales
Can I get help during the sale or after placing my order?
Yes.
Our team is available via email at Molyinksfashiongallery@gmail.com for any assistance. We aim to respond as quickly as possible.
I’m in between sizes, which size should I buy?
Please refer to our sizing chart and product descriptions before purchasing to ensure the best fit.
Our sizes range from XXS to XXXXL, and fit may vary by style.
For assistance with sizing, please email us at Molyinksfashiongallery@gmail.com
If your size is not available, we offer custom orders for an additional fee of up to 25%. Please note that custom orders are non-refundable or exchangeable.
To place a custom order, https://molyinks.com/shop/
Collaboration
I want to collab with MOYINKS what’s the best email to do so?
We love collaboration here at Molyinks fashion .
We would love to hear what you have in mind so please reach out to us at Molyinksfashiongallery@gmaill.com
I’d love to model for MOLINKS who should I contact?
Molyinksfashiongallery@gmail.com
with your comp card information including shoe size and full measurements
Does MOLYINKS wholesale?
Yes we do wholesale to retailers and boutiques. Please contact Molyinksfashiongallery@gmail.com for enquiries